It is noticeable to read our privacy about how we record you and use your information on the website. It includes all information such as personal information, action on our website. We use it to improve the customer experience on the website.

We ensure to protect your privacy seriously. And we know that all the visitor want to keep their information under high security and we ensure that we will not to sell it to any third party.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with law accordingly implemented.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

What information do we collect about you?

We may collect, use, store and transfer different kinds of personal data about you such as identity data, contact data, technical data, usage data, profile data and marketing data. We do not collect any special categories of personal data about you such as ethnicity, religious beliefs, health and genetic data.

Why we process information about you?

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1- Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions and privacy policy, a contract is formed between you and us.

In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. Verify your identity for security purposes

1.2. Sell products to you

1.3. Provide you with our services

1.4. Provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance concerning a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2- Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including (job opportunities and) our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. (need to add that we are not going to process this data apart from the response over query)

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at support@petorugs.com. However, if you do so, you may not be able to use our website or our services further.

3- Information we process for the purposes of legitimate interests

We may process the information on the basis there is a legitimate interest, either to you or to us, of doing so

Where we process your information on this basis, we do after having given careful consideration to:

  • Whether the same objective could be achieved through other means
  • Whether processing (or not processing) might cause you harm
  • Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

4- Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Some uses of information you provide to us

5- Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of secure hosting/PayPal payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

6- Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business/organisation.

We keep personally identifiable information associated with your messages, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

7- Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint

Use of information we collect through automated systems when you visit our website

8-Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

8.1. To track how you use our website

8.2. To record whether you have seen specific messages we display on our website

8.3. To keep you signed in our site

8.4. To record your answers to surveys and questionnaires on our site while you complete them

8.5. To record the conversation thread during a live chat with our support team

8.6. To display you with your interesting products/services while you browse on any search engine over search or display network via online customized marketing

We provide more information about the cookies we use in our cookie policy.

9- Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our websites, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Access to your own information

10- Access to your personal information

10.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

10.2. To obtain a copy of any information that is not provided on our website you may send us a request at support@petorugs.com

11- Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at support@petorugs.com

This may limit the service we can provide to you.

12- Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information

13- Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

13.1. To provide you with the services you have requested;

13.2. To comply with other law, including for the period demanded by our tax authorities;

13.3. To support a claim or defence in court.

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.